I also understand that apps are now ecosystems that are supposed to grow
inside one's OS and transform the user into a subscriber rather than a one
time purchaser. All apps do that now and it's cohesive with quality apps
and support. I'm okay with that. But all other apps do it through adding
features, not removing features which are already purchased.
on 17 Nov, 2017 09:44 AM
I thought I was the only one, guys,with this problems, but I'm looking, there's a whole party.
I bought a radio for 15 bucks, I bought an app for ios for 5. I'm a CUSTOMER, right?
Now I got an update that just does not play all my DSD files, there's no equalizer either.
And the support service simply ignores the fact that I sent a receipt for payment as confirmation.
Give me back my activated version 2! I do not want your updates, thanks!
Same here. I've been a user for a long time, purchasing the radio feature and tweeting praises for Vox. I have never reverted an update so fast in my entire life. I hope they rethink this model very soon. Too bad.
@Original Poster, have you tried the "restore purchases" feature built into the app?
Also, there is known bug with the radio that is affecting premium users and Vox is going to be releasing an updated version of the app to fix that issue. I wanted to mention this just in case the bug I experienced is related to the issue you are experiencing.
Wow, Just updated Vox, it rev'd to 3.0 and I lost paid for features ???
I would have gladly paid for an upgrade, but did not expect such a subscription. This will make me think do I want HD audio service subscription or just a player with cloud storage that is redundant to my current storage. I do not use the extended features and cloud storage enough to pay for a subscription.
Sorry I have to downgrade to Vox 2.8.26 and live with the few bugs I was about to report.
"Dick move" - good description. Getting greedy there Coppertino. First, the idea of a subscription is joke. Next, the prices are a very rich punchline (pun intended)! Did you guys hire some failed digital product exec or something? I've reverted to the previous version and when that ceases to work I'll use another player, thank you very much. I apologize for my language but there is no other way to put it: Coppertino has it's head up it's ass.
on 22 Nov, 2017 09:28 AM
You can download the previous version (2.8.26) from here: https://vox.rocks/mac-music-player/old-versions I found this link quite accidentally on reddit.
I corresponded with the support service TWO DAYS and they did not bother to give me this link! Customer support, after all. wrote that they found the root of all troubles, we must wait for the update and become silent.
Obviously, the root of all problems is legal users :)
VOX 2 for AppSt...
on 22 Nov, 2017 04:54 PM
Developers! Could you let us a choice which version to install from AppStore?
Who wants to use version 3 with their paid features (nobody) they can install version 3, who want to use version 2 they can instal version 2. As developers of FlightRadar24 did! They give their users a choice!
I understand that version 2 was free, but I bought Radio feature in version 2! Let me use my paid feature in version I wanted to pay in!
Hey! guys of Copperino, VOX 3.0 is a shine example of as a bad model of subscription inside apps hurt the apps and the relations with the clients. SOLUTION, give us the option over which version we want install or your can change the ridicule model of subscription implemented.
VOX 3.0 with subscription to cloud/radio features I don't want to use just to have EQ enabled and some other preferences enabled? OMG, I thought that you guys were reasonable people - I even paid you to unlock Radio which I don't use (I paid just to gratify your work). I understand that you need money, but this subscription model is really bad especially when you cut off normal advanced preferences tab and EQ to move them to premium. Fine, have those subscriptions for cloud services or sth like that, but be and stay honest, leave the features that were present already. They were probably paid in some way by people buying radio option.
The last word - spamming my email box every day with premium offers won't convince me to pay like $15 a month. Are those marketing guys you have get crazy? And, $15/mo for what? Maybe the price is OK for some Norway or Iceland where a pack of cigarettes costs this kind of money, but you know ppl from all other countries think this kind of money is a robbery.
Okay, fine, so I found a way to downgrade;
But this doesn't solve my problem that I am no longer able to keep all of the applications and system software updated on my Mac using the Update All button.
Release VOX 3 as a separate application with an upfront fee.
Re-Release the VOX 2 as the last version for the "Classic" VOX and then discontinue it if you must. That way all of us who did get your VOX apps when you promised that it was free can have this.
Nothing but problems with the new (3.0.1) version. Have established "premium" account, but it only shows on the Vox website, not on my player. Player will not connect with cloud, nor does it work with my iTunes songs, nor does it access tracks I have uploaded to the site. No premium eq or headphone features, either. So far, practically nothing for the 60-plus dollars paid, and unless I get some one-on-one help with this we are headed for cancellation/refund.
Exactly, the same issue here. I've been using VOX for 3 years now and this last update changed everything. I mean one time purchase would be ok but what the heck is monthly payment!!!
I'm switching to Audirvana Plus. They offer 14 days full trial. Audirvana has better sound quality and ability to stream to DLNA devices too. It upsamples lossy tracks too.
Is there any way to disable some notifications like "Loop Music Storage" ? I have disabled notifications and still I have these alerts.
Why on earth did you destroy this great player? Now we are pissed off. :-(
Unfortunately, I have to agree. I only hope Vox won't go all familiar route of getting bloated with unnecessary features, but it looks like it's slowly going to, in addition to forcing users use their paid subscription model. Very discouraging!
It's not exactly fair to use community as beta-testers by offering them a free player in the beginning, which, eventually won't become free.