This is becoming a deal-breaker

Alin Matei's Avatar

Alin Matei

16 Nov, 2017 02:39 PM

Ok guys. Let me just say this. Vox is my favourite player and I bought it a long time ago. So I'm a customer, right?

You see, I've been with you for some time now. I accepted the buggy beginnings, even paying for that radio option multiple times because of some of your technical problems. I didn't mind that, I liked the player.

Today I updated and - even if I am a client and have bought some of your features (app, radio, even some months of cloud service) you seem to give back nothing. How is it possible to buy an app with EQ and audio units for example, and upgrade it to an app which is now free and without eq? :)

This is not right.

Please provide me with some feedback as to your intent to just throw away your former customers. If that is the case I'll just delete the app.

Showing page 2 out of 2. View the first page

  1. 31 Posted by dee on 16 Dec, 2017 04:59 AM

    dee's Avatar

    Same. Bye VOX. Sorry. I paid, loved your UI, but VLC does the job. Bye.

  2. 32 Posted by IA on 17 Dec, 2017 01:42 PM

    IA's Avatar

    You've taken away my ability to customise the EQ unless I get a membership.. How dare you? Even the most basic FLAC players allow you to adjust EQ for free. I've been using vox for years but this is unacceptable. Deleting tonight, bye Vox.

  3. 33 Posted by PJ on 18 Dec, 2017 10:32 PM

    PJ's Avatar

    Wow, that was the fastest uninstall I remember in my recent software usage history. It's one thing to ask for (more) money for an otherwise solid app, but doing so in such a sleazy way ("Sign up for EQ", after you sign up: "Buy Premium to really use EQ") is simply not acceptable. Hope you calculated that one through -- I get the feeling I'm not the only disgruntled user and customer.

  4. 34 Posted by Nikolay Oskolko... on 25 Dec, 2017 12:09 PM

    Nikolay Oskolkov's Avatar

    Im used VOX for 4 years, and now I can't have an EQ without premium, and this box "go premium" – fuckin disgusting. Uninstall

  5. 35 Posted by esteban on 23 Jan, 2018 07:27 PM

    esteban's Avatar

    Vox fail. You buy the app, but you can't actually use the app you bought unless you upgrade to the premium subscription service. going to ask for a refund

  6. 36 Posted by Luke on 13 Feb, 2018 03:40 AM

    Luke's Avatar

    Feeling the same and being irritated as you all are guys: have downgraded to older version without the Premium feature!
    Watch out also for today's IOS VOX update... I haven't checked it our nor dowloaded, as I'm afraid it will carry the same disappointment and deception as the Mac player...
    Too bad this company is going the greedy way... I won't support them no more!

  7. 37 Posted by gokhantunc83 on 14 Feb, 2018 09:49 PM

    gokhantunc83's Avatar

    I didn't realise and updated it and boom, all my money gone!!! Now I have to subscribe to get access to equliser!!! what the is this!!!!

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