No sound on iOS

Balázs Keszei 's Avatar

Balázs Keszei

01 Oct, 2017 12:48 PM

Hi, I recently installed VOX and linked it to my music, mostly downloaded tracks in iTunes. The library is visible but when playback starts there is no sound at all. I tried with the phone's speakers, headphones and even through bluetooth.

  1. 1 Posted by soundguy on 02 Oct, 2017 08:07 AM

    soundguy's Avatar

    Hello and welcome. Very strange... Please supply the model of Your iPhone and iOS version. Also, are You using latest VOX version?

  2. 2 Posted by Balázs Keszei on 02 Oct, 2017 12:05 PM

    Balázs Keszei's Avatar

    soundguy <[email blocked]> (időpont: 2017. okt. 2., H,
    10:07) ezt írta:

    > Hi, the software version is iOS11 latest update, the phone is iPhone 6s.
    I see all the songs in the library view from my music. When selecting a
    song it starts loading then the loading message disappears and it seems to
    be playing but there is no sound at all.

  3. Support Staff 3 Posted by VOX Developers on 02 Oct, 2017 02:56 PM

    VOX Developers's Avatar

    Hello Balázs,
    Thanks for clarifying. Could you record a video for us? And also provide us with a sample file which does not produce any sound in VOX?

    Thank you!

  4. VOX Developers closed this discussion on 02 Oct, 2017 02:56 PM.

  5. VOX Developers re-opened this discussion on 02 Oct, 2017 02:57 PM

  6. 4 Posted by Balázs Keszei on 02 Oct, 2017 05:50 PM

    Balázs Keszei's Avatar

    VOX Developers <[email blocked]> (időpont: 2017. okt. 2.,
    H, 16:56) ezt írta:

    > Hi,

    Please find attached the video showing that the songs plays well from
    iMusic but remains silent in VOX. The strange shuffling is also visible. I
    have already uninstalled and reinstalled the app.

    Here is the link to the song played:

    https://itunes.apple.com/hu/album/take-on-me-2016-remastered/id1087628947?i=1087628948&l=hu

    Br, Balázs

  7. 5 Posted by soundguy on 03 Oct, 2017 09:02 AM

    soundguy's Avatar

    Hi Balázs, looks like these songs are not available to VOX, even though they are seen in it. Are these from Apple Music?

  8. 6 Posted by Balázs Keszei on 03 Oct, 2017 10:53 AM

    Balázs Keszei's Avatar

    soundguy <[email blocked]> (időpont: 2017. okt. 3., K,
    11:02) ezt írta:

    > Hi, yes I have downloaded the music through iMusic. Is there any reason
    > why they are not available in VOX?

    Br, Balázs

  9. 7 Posted by soundguy on 03 Oct, 2017 11:25 AM

    soundguy's Avatar

    Balázs,
    VOX currently does not support Apple Music, it supports only iTunes local files and File sharing files. It's strange that VOX even shows them on Your device. Please use one of supported ways to load music to VOX and check again. Drop us a line on results.

  10. VOX Developers closed this discussion on 05 Oct, 2017 11:59 AM.

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