Unable to set Loop Download Location

Ryan G's Avatar

Ryan G

26 Sep, 2017 11:04 PM

I am running the latest version at this time, 2.8.30 for OS X. I went to download a few songs for offline use and I get a message saying I need to set my download location. I click OK and nothing happens.
I go to Loop preferences and when I try to set the download location, nothing happens. I click Change but I never get prompted to select the folder. Is there a preference file I can set this in?

  1. Support Staff 1 Posted by VOX Developers on 27 Sep, 2017 01:34 PM

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    Hi Ryan,
    Thanks for asking.

    Re: "I go to Loop preferences and when I try to set the download location, nothing happens."
    Can you take a screenshot of that window? Do you have more than one display connected? After clicking change - it should ask you to specify its location.

  2. Support Staff 2 Posted by VOX Developers on 27 Sep, 2017 01:35 PM

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  3. 3 Posted by Ryan G on 30 Sep, 2017 02:07 PM

    Ryan G's Avatar

    When I try, the Finder window never opens to allow me to choose the folder. See attached gif. I get the spinning ball but no finder window.

  4. Support Staff 4 Posted by VOX Developers on 04 Oct, 2017 03:38 PM

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    Ryan,
    Close VOX, and run this command in terminal:

    launchctl remove com.coppertino.VOXCloud

    It will restart LOOP agent and should solve this problem.

  5. 5 Posted by Ryan G on 10 Oct, 2017 03:38 AM

    Ryan G's Avatar

    That fixed it. Thanks

  6. Support Staff 6 Posted by VOX Developers on 10 Oct, 2017 03:05 PM

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    Great to know! Sorry for the inconvenience and have a fantastic Tuesday!

  7. VOX Developers closed this discussion on 10 Oct, 2017 03:05 PM.

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