Songs won't download from Vox Loop!!

And's Avatar

And

23 Aug, 2017 08:24 AM

When I click 'download' on Vox Loop for songs or albums, it says 'downloading' on the bottom of the player, then stops, and then nothing happens. I can do it 20 times and nothing ever downloads. I can't access my music anymore as it's all uploaded on the vox loop cloud, it won't let me download anything, the Vox player doesn't download songs as it promises.

  1. Support Staff 1 Posted by VOX Developers on 23 Aug, 2017 10:45 AM

    VOX Developers's Avatar

    Hello,
    Thank you for reaching out.
    Please re-login to LOOP cloud in VOX and try again. Open folder specified as LOOP download folder and check if you can see "tmp" files while downloading and what happens to that files after. Also, check if you have permissions to that folder.

    Looking forward to your reply!

  2. 2 Posted by And on 23 Aug, 2017 10:48 AM

    And's Avatar

    hi I dont see anywhere in vox to specify the download folder, wher do I find this option? In using it on my macbook

  3. Support Staff 3 Posted by VOX Developers on 23 Aug, 2017 02:39 PM

    VOX Developers's Avatar

    RE: "hi I dont see anywhere in vox to specify the download folder"

    May I ask where are you expecting them to download then? Maybe they are already downloaded but you just can't find them?

    Click on LOOP agent icon on your menu bar -> Preferences.. ->General

  4. 4 Posted by And on 23 Aug, 2017 11:53 PM

    And's Avatar

    this option isnt there on my vox see http://imgur.com/a/TsRdz

  5. Support Staff 5 Posted by VOX Developers on 24 Aug, 2017 11:50 AM

    VOX Developers's Avatar

    It's not the LOOP agent icon. Here is it:

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