Cmd+f not working

Mason 's Avatar

Mason

12 Jul, 2017 03:07 PM

Starting yesterday, the command f stopped functioning, and because of my extensive library, it has made the application tedious to use. Any solutions? i can search things, and it does seem to properly initialize, but when i search for songs i clearly have they don't show up

  1. Support Staff 1 Posted by VOX Developers on 12 Jul, 2017 03:47 PM

    VOX Developers's Avatar

    Hello Mason,
    Wellcome to VOX support forum.
    Please specify in which tab are you using Command+F. Does it happen in every tab? If you push the magnifier button instead of key combination, can you see the search field?
    Are you using other applications that can affect keyboard shortcuts on your Mac?
    Does Command+F work in Finder?

  2. VOX Developers closed this discussion on 12 Jul, 2017 03:47 PM.

  3. Mason re-opened this discussion on 12 Jul, 2017 03:57 PM

  4. 2 Posted by Mason on 12 Jul, 2017 03:57 PM

    Mason 's Avatar

    command f works in finder and the vox window when set to Soundcloud. however, in any other window, searching (by pressing the magnifier or command f) and typing a song I have comes up with no results.

  5. Support Staff 3 Posted by VOX Developers on 13 Jul, 2017 12:14 PM

    VOX Developers's Avatar

    Mason,
    Now, when we determined that Command+F combination works fine - let's move forward.
    VOX search is context dependent. It means search results depend on a tab in which are you searching. Are you signed into LOOP account while searching in LOOP tab? Or do you have Radio feature unlocked while searching in Radio tab?

    Please take few screenshot of different tabs in VOX. Thank you!

  6. VOX Developers closed this discussion on 13 Jul, 2017 12:14 PM.

  7. Mason Prince re-opened this discussion on 13 Jul, 2017 04:56 PM

  8. 4 Posted by Mason Prince on 13 Jul, 2017 04:56 PM

    Mason Prince's Avatar

    Hello, and good morning. I am not using any of your online features except soundcloud. The problem is that when i search something from my local library, it comes back with no results. However, when i search a song in soundcloud, it brings back resuls

  9. Support Staff 5 Posted by VOX Developers on 14 Jul, 2017 11:29 AM

    VOX Developers's Avatar

    Mason,

    1. Quit VOX, open Finder, hit COMMAND+G, paste this path and hit ENTER.

    ~/Library/Containers/com.coppertino.Vox/Data/Library/Application Support/Vox/

    1. Locate "SearchIndexDB.sqlite" file, delete and empty trash.

    Open VOX and search again.

  10. VOX Developers closed this discussion on 14 Jul, 2017 11:29 AM.

  11. Mason Prince re-opened this discussion on 14 Jul, 2017 10:12 PM

  12. 6 Posted by Mason Prince on 14 Jul, 2017 10:12 PM

    Mason Prince's Avatar

    Thank you so much! that resolved my problem. Your support has been awesome and is greatly appreciated.

  13. Support Staff 7 Posted by VOX Developers on 17 Jul, 2017 10:42 AM

    VOX Developers's Avatar

    Thanks, Mason.
    Glad to hear that! :)
    Have a great day/night!

  14. VOX Developers closed this discussion on 17 Jul, 2017 10:42 AM.

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