Trying to delete my entire Loop library

loretdem's Avatar

loretdem

08 Jul, 2017 11:54 PM

Hi.
I am trying to delete my entire library of music that is on the Loop cloud. I did so in my VOX application on my MacBook. Now when the application is showing me my Loop library, it is empty except for the "Click to open folder" symbol and text. Perfect.
But, when I check the Loop menu bar icon, it says "Up to date / 1 tracks".
So I log into my Loop account, it opens to a web page and it indeed says that there is a file in Loop. The problem is that it is not showing up in my VOX for Mac. As I mentioned before, that is showing empty.
I really wish I could control my Loop library from the Loop account webpage. But if that is not possible, would you please DELETE my Loop library/catalog/database file or whatever you call it there, so I can have a completely clean library file and can start uploading fresh?
Thank you!
-Carlos

  1. Support Staff 1 Posted by VOX Developers on 10 Jul, 2017 10:31 AM

    VOX Developers's Avatar

    Hi Carlos,
    Thanks for using our app!
    Can you check now? It's now should be clear.

  2. 2 Posted by loretdem on 11 Jul, 2017 02:15 AM

    loretdem's Avatar

    Yes. It’s completely clear. Thanks so much!
    Your app is great. Keep up the good work!
    -Carlos

  3. Support Staff 3 Posted by VOX Developers on 11 Jul, 2017 10:32 AM

    VOX Developers's Avatar

    Carlos,
    Thank you! Great to hear that!
    Have a great/day night!

  4. VOX Developers closed this discussion on 11 Jul, 2017 10:32 AM.

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