I can't open Vox

Simon's Avatar

Simon

19 Jun, 2017 10:25 AM

Player was fine all the time but for past few days i cant get vox to open. The icon bumps few times in dock and then it just stay like on the screenshot. I tried updating it and reinstalling but nothing works.
Im running El Capitan on Macbook pro late 2013. Current Vox version i got is 1.13 i belive.
help :(

  1. Support Staff 1 Posted by VOX Developers on 19 Jun, 2017 10:28 AM

    VOX Developers's Avatar

    Hello,
    Please re-install VOX from our website or AppStore.

    https://vox.rocks/mac-music-player

  2. VOX Developers closed this discussion on 19 Jun, 2017 10:28 AM.

  3. Szymon Polański re-opened this discussion on 19 Jun, 2017 10:39 AM

  4. 2 Posted by Szymon Polański on 19 Jun, 2017 10:39 AM

    Szymon Polański's Avatar

    It did not help me. I uninstalled and installed vox serval times.

  5. Support Staff 3 Posted by VOX Developers on 19 Jun, 2017 02:41 PM

    VOX Developers's Avatar

    Try this VOX reset script.

    Please note: It will reset all VOX settings to "Factory defaults". Colections also will be lost.

  6. 4 Posted by Szymon Polański on 19 Jun, 2017 03:20 PM

    Szymon Polański's Avatar

    Thank you very much. This one worked ! :)
    Have a nice day

  7. Support Staff 5 Posted by VOX Developers on 19 Jun, 2017 04:31 PM

    VOX Developers's Avatar

    Szymon,
    Great to hear that!
    Welcome back anytime.

  8. VOX Developers closed this discussion on 19 Jun, 2017 04:31 PM.

  9. Szymon Polański re-opened this discussion on 19 Jun, 2017 04:34 PM

  10. 6 Posted by Szymon Polański on 19 Jun, 2017 04:34 PM

    Szymon Polański's Avatar

    I think I found out why Vox was crushing. Whenever i try to use ‚AU” it hangs and not respond. I have some plugins as i am a music creator so maybe thats why Vox is finding trobule searching for AUs.

  11. Support Staff 7 Posted by VOX Developers on 20 Jun, 2017 02:31 PM

    VOX Developers's Avatar

    Szymon,
    Unfortunately, we were unable to reproduce such behavior with standard Audio Units on El Capitan. Are you using some third party units? If it happens with some specific - please specify its name.

    Thank you!

  12. 8 Posted by Szymon Polański on 20 Jun, 2017 02:52 PM

    Szymon Polański's Avatar

    Hello
    Yes i have a lot of third party AUs. But i think i started to have problems after instaling Wave Audio plugins. I’ve got them in a bundle so i cannot specifiy which one could cause the problem. I also installed a virtual synth called ArcSyn.
    Standard audio units are not a problem for sure, neither logic pro’s plugins.
    I shot a video for you how it looks and compressed it to 9MB, i hope that can help you.

    I look forward for finding the solution for this problem.
    Best Regards.

  13. Support Staff 9 Posted by VOX Developers on 20 Jun, 2017 03:25 PM

    VOX Developers's Avatar

    Szymon,
    Thank you for the info.
    The last thing I need you to specify is exact amount of units installed and VOX app version. For a really large amount of units theoretically, it might take some time to scan. We will take a look anyway.

  14. 10 Posted by Szymon Polański on 20 Jun, 2017 03:35 PM

    Szymon Polański's Avatar

    Yeah, my initial thought was that it just needs a lot of time so i put vox in the background for like 4 hours and nothing happend. I will try again now and see if it needs more time. I cant give you the exact number of plugins but i can tell its about 200 or more.
    I am using Vox 1.3.

  15. Support Staff 11 Posted by VOX Developers on 20 Jun, 2017 04:15 PM

    VOX Developers's Avatar

    That's a whole bunch of audio units :)

  16. 12 Posted by Szymon Polański on 20 Jun, 2017 04:21 PM

    Szymon Polański's Avatar

    Yeah i know :p I used to download a lot of free VSTs and AUs.

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