Artist Name

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Ethan

25 Apr, 2017 12:30 AM

Hello, I entered an artist name all lowercase accidentally. To correct this, I deleted the album and re-uploaded with the correct metadata. Unfortunately, the artist name is still lowercase. What can I do to solve this problem? Thank you, Ethan

  1. Support Staff 1 Posted by VOX Developers on 25 Apr, 2017 04:35 PM

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    Hello Ethan,
    Please remove that artist's album and write me his/her name.I'll check that for you.

  2. 2 Posted by demas on 25 Apr, 2017 04:42 PM

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    Hi, all

    It is not my question, but I have the same problem too.

    If it helps to fix the problem, I have removed right not two albums of `ICED EARTH`. I fix the tags and now it is `Iced Earth `. When I am trying to upload this files to LOOP, I get `ICED EARTH` again.

  3. 3 Posted by Ethan Buller on 25 Apr, 2017 04:56 PM

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    Hello,
    I have removed the album.
    The artist is "My Bloody Valentine". TItle Caps is correct.
    THANK YOU!Ethan

        On Tuesday, April 25, 2017 12:35 PM, VOX Developers <[email blocked]> wrote:

      #yiv2214514048 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv2214514048 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}

  4. Support Staff 4 Posted by VOX Developers on 26 Apr, 2017 12:31 PM

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    Ethan,
    You can upload files again. This issue should be solved now! :)

  5. VOX Developers closed this discussion on 26 Apr, 2017 12:31 PM.

  6. ethanbuller re-opened this discussion on 26 Apr, 2017 01:10 PM

  7. 5 Posted by ethanbuller on 26 Apr, 2017 01:10 PM

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    thank you

    Sent from my iPhone

  8. 6 Posted by demas on 26 Apr, 2017 01:40 PM

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    I am not Ethan, but I still have the problem.
    The solution is global for everyone ? Or I need to create new discussion for my problem ?

  9. Support Staff 7 Posted by VOX Developers on 27 Apr, 2017 11:37 AM

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    demas,
    Currently, artists titles are creating only once in LOOP. When you are removing and re-uploading, nothing changes. We'll try to improve that soon. For now, you can write us artist name and LOOP account here and we can change it for you.

  10. 8 Posted by cscdesign on 17 May, 2017 10:04 PM

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    For some reason half of my Monster Magnet albums are showing up as Metallica as the artist. I've deleted and reuploaded multiple times with no luck. They were never mislabeled to begin with. Any idea how to fix this?

  11. Support Staff 9 Posted by VOX Developers on 18 May, 2017 08:35 AM

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    Hello,
    Please send us that album. You can upload it here: http://dropmefiles.com

  12. 10 Posted by cscdesign on 18 May, 2017 06:19 PM

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    Thanks
    I just sent it.

  13. Support Staff 11 Posted by VOX Developers on 19 May, 2017 12:47 PM

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    csdesign,
    Please also attach some screenshots showing the issue.
    Thank you.

  14. 12 Posted by cscdesign on 19 May, 2017 04:33 PM

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    Half the album is correct, the other shows up as the artist being Metallica.

  15. Support Staff 13 Posted by VOX Developers on 23 May, 2017 04:51 PM

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    The half album is tagged as a compilation. Other - not. Please tag files properly
    Screenshot attached

  16. 14 Posted by cscdesign on 23 May, 2017 05:26 PM

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    All of the issues are with the first disc. Some are labeled as Metallica while others are Monster Magnet. Everything on the second disc is labeled properly as Monster Magnet.

  17. Support Staff 15 Posted by VOX Developers on 30 May, 2017 04:36 PM

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    Hello,
    Sorry for the delayed response.
    Please try next:

    1. Delete those albums
    2. Sign out from LOOP
    3. Locate and delete everything inside this folder

    ~/Library/Containers/com.coppertino.VOXCloud/Data/Library/Application Support/Loop/

    1. Sign into LOOP and upload albums again.
  18. 16 Posted by demas on 03 Aug, 2017 09:40 AM

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    >> demas,
    >> Currently, artists titles are creating only once in LOOP. When you are removing and re-uploading, nothing changes. We'll try to improve that soon

    Hi,

    Is there any news regarding this issue ?

  19. Support Staff 17 Posted by VOX Developers on 03 Aug, 2017 02:37 PM

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    Hello Demas,
    Thanks for getting in touch.
    This issue takes place only when changing Artist tag from lower case to upper case and uploading again. It's a pretty rare case which needs significant changes in infrastructure. Currently, it's moved to the long-term tasks list.

    We'll try to get back to it when major LOOP improvements time will come.
    Thanks for understanding. Have a great day!

  20. VOX Developers closed this discussion on 03 Aug, 2017 02:37 PM.

  21. demas re-opened this discussion on 03 Aug, 2017 07:09 PM

  22. 18 Posted by demas on 03 Aug, 2017 07:09 PM

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    Thanks for your answer.
    Can you please remove "ICED EARTH" from my account (demas at fastmail dot com) manually ?

  23. Support Staff 19 Posted by VOX Developers on 04 Aug, 2017 11:13 AM

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    demas,
    I think it would be better to rename it. How do you want it to be?

  24. 20 Posted by demas on 04 Aug, 2017 11:15 AM

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    "Iced Earth" - will be fine.

  25. Support Staff 21 Posted by VOX Developers on 04 Aug, 2017 12:56 PM

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    Done! :)

  26. VOX Developers closed this discussion on 04 Aug, 2017 12:56 PM.

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