VOX Mac cannot make a connection to loop

charliekim.com's Avatar

charliekim.com

18 Apr, 2017 02:54 PM

It's been okay for a long time but after some update, I guess, it cannot make a connection to loop.
It says "Oops... There was a problem, Loop is unavailable now."
However, VOX on my another Mac works fine.
How can I fix it?? Reinstall VOX seems not working.

  1. Support Staff 1 Posted by VOX Developers on 26 Apr, 2017 12:28 PM

    VOX Developers's Avatar

    Hello,
    Thanks for using our app!
    Close VOX and run this three commands in terminal one-by-one. (second command might take up to 1 minute, just wait for a while)

    1. launchctl remove com.coppertino.VOXCloud

    2. /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -r -domain local -domain system -domain user

    3. xattr -d -r com.apple.quarantine /Applications/VOX.app

    Please let me know how it goes!

  2. 2 Posted by charliekim.com on 29 Apr, 2017 03:41 AM

    charliekim.com's Avatar

    Dear VOX,

    It is still not working.
    Following is the terminal session log showing error at the third command.
    What else can I try to get it be solved?

    Regards,
    Charlie

    Last login: Sat Apr 29 09:52:03 on console
    www:~ kim$ cd /System
    www:System kim$ ls
    Library
    www:System kim$ launchctl remove com.coppertino.VOXCloud
    www:System kim$ /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -r -domain local -domain system -domain user
    www:System kim$ xattr -d -r com.apple.quarantine /Users/superhero/Desktop/vox_test_before_release/VOX.app
    xattr: No such file: /Users/superhero/Desktop/vox_test_before_release/VOX.app
    www:System kim$ xattr -d -r com.apple.quarantine /Users/superhero/Desktop/vox_test_before_release/VOX.app
    xattr: No such file: /Users/superhero/Desktop/vox_test_before_release/VOX.app
    www:System kim$ cd /Applications
    www:Applications kim$ ls
    ALZip.app Microsoft Word.app
    Acorn.app Mission Control.app
    Adobe Motion.app
    Aimersoft Video Converter Ultimate.app Movist.app
    Amazon Drive.app NLiveCast.app
    Android File Transfer.app Notes.app
    Aperture.app Numbers.app
    App Store.app OmniFocus.app
    Automator.app OmniGraffle.app
    Autopano Giga 4.0.app OmniOutliner.app
    Bigasoft Audio Converter.localized OmniPlan.app
    BitTorrent.app OneDrive.app
    Box Sync.app PDF Merge Super.app
    Calculator.app PDFloat.app
    Calendar.app Pages.app
    Canon P-215 Photo Booth.app
    Chess.app Photos.app
    CleanMyDrive 2.app Plex Media Server.app
    CleanMyMac 3.app Pocket.app
    Contacts.app Preview.app
    Convrt.app QuickTime Player.app
    Cracks Quip.app
    DVD Player.app Reminders.app
    Dashboard.app Safari.app
    Dictionary.app Siri.app
    Disk Drill.app Smi↔Srt
    Dropbox.app Sound Forge Pro.app
    Epson Software Stickies.app
    Evernote.app System Preferences.app
    FaceTime.app Tagr.app
    Final Cut Pro.app TextEdit.app
    Firefox.app Time Machine.app
    Flux.app Toast 11 Titanium
    Font Book.app Translate Tab.app
    Garmin Express.app TriTag.app
    Google Drive.app Trim Enabler.app
    Google Earth Pro.app Utilities
    Grammarly.app VMware Fusion.app
    HwpMac2014VIEWER.app VOX.app
    Igor Pro 6.3 Folder VyprVPN.app
    Image Capture.app Weather Live Free.app
    Informant.app Winclone.app
    Intego Window Tidy.app
    Keynote.app XLD.app
    Kindle.app calibre.app
    KindleDRMRemoval.app iA Writer.app
    Launchpad.app iBooks.app
    Mail.app iFoto Stitcher.app
    Maps.app iFrame Pro.app
    Memoir.app iPhoto.app
    Memory Clean 2.app iTunes.app
    Memory Clean.app iWeb.app
    Messages.app iWork '09
    Microsoft Excel.app videoplayer.log
    Microsoft PowerPoint.app
    www:Applications kim$ xattr -d -r com.apple.quarantine VOX.app
    xattr: No such file: VOX.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Frameworks/DevMateIssuesReporter.framework/Versions/A/Resources/pt.lproj
    xattr: No such file: VOX.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Autoupdate.app/Contents/Resources/pt.lproj
    xattr: No such file: VOX.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/pt.lproj
    xattr: No such file: VOX.app/Contents/Frameworks/DevMateKit.framework/Versions/A/XPCServices/com.devmate.UpdateInstaller.xpc/Contents/Resources/pt.lproj
    www:Applications kim$ exit
    logout
    Saving session...
    ...copying shared history...
    ...saving history...truncating history files...
    ...completed.
    Deleting expired sessions...none found.

  3. Support Staff 3 Posted by VOX Developers on 01 May, 2017 11:40 AM

    VOX Developers's Avatar

    Command was entered incorrectly.
    Please read this article, carefully copy and paste commands into terminal and let us know how it goes

    http://support.coppertino.com/kb/loop-for-vox/cant-sign-in-to-loop

  4. 4 Posted by Scott on 02 May, 2017 05:48 PM

    Scott's Avatar

    I am struggling with the same issue. It have tried the commands several times and it will often fix the problem for a few albums but then it freezes again. It s very frustrating trying to load a large library.

  5. 5 Posted by charliekim.com on 03 May, 2017 03:45 AM

    charliekim.com's Avatar

    Hi,

    First try, not working.
    Delete VOX using CleanMyMac,
    (previous VOX was webpage download)
    New VOX install from Apple App Store.
    Same condition..

    Try again and got following terminal logs. Somethings get different now...

    Last login: Wed May 3 12:22:58 on ttys000
    www:~ kim$ launchctl remove com.coppertino.VOXCloud
    www:~ kim$ xattr -d -r com.apple.quarantine /Applications/VOX.app
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/_CodeSignature/CodeResources'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/_CodeSignature'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/_MASReceipt/receipt'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/_MASReceipt'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Growl'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Headers'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Resources'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/_CodeSignature/CodeResources'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/_CodeSignature'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/Growl'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/Headers/Growl.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/Headers/GrowlApplicationBridge.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/Headers/GrowlDefines.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/Headers'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/Resources/Info.plist'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/Resources'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/Current'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Headers'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/HockeySDK'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Modules'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Resources'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/_CodeSignature/CodeResources'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/_CodeSignature'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITCrashDetails.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITCrashExceptionApplication.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITCrashManager.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITCrashManagerDelegate.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITCrashMetaData.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITFeedbackManager.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITFeedbackWindowController.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITHockeyAttachment.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITHockeyBaseManager.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITHockeyManager.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITHockeyManagerDelegate.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITSystemProfile.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/HockeySDK.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Modules/module.modulemap'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Modules'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/BITCrashReportUI.nib'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/BITFeedbackWindowController.nib'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/de.lproj/HockeySDK.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/de.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/en.lproj/HockeySDK.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/en.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/fi.lproj/HockeySDK.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/fi.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/fr.lproj/HockeySDK.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/fr.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/Info.plist'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/it.lproj/HockeySDK.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/it.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/ja.lproj/HockeySDK.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/ja.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/nb.lproj/HockeySDK.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/nb.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/sv.lproj/HockeySDK.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/sv.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/Current'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Headers'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Resources'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/ShortcutRecorder'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/_CodeSignature/CodeResources'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/_CodeSignature'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Headers/ShortcutRecorder.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Headers/SRCommon.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Headers/SRKeyCodeTransformer.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Headers/SRRecorderCell.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Headers/SRRecorderControl.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Headers/SRValidator.h'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Headers'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ca.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ca.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/cs.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/cs.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/da.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/da.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/de.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/de.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/el.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/el.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/en.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/en.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/es-MX.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/es-MX.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/es.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/es.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/fr.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/fr.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/Info.plist'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/it.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/it.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ja.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ja.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ko.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ko.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/nb.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/nb.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/nl.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/nl.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/pl.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/pl.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/pt-BR.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/pt-BR.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/pt-PT.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/pt-PT.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/pt.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/pt.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ro.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ro.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ru.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ru.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/sk.lproj/ShortcutRecorder.strings'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/sk.lproj'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/SRRemoveShortcut.tif'
    xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/SRRemoveShortcutPressed.tif'
    xattr: [Errno 13] Permissi (truncated)

  6. Support Staff 6 Posted by VOX Developers on 03 May, 2017 10:03 AM

    VOX Developers's Avatar

    It seems like you don't have sufficient permissions. Try under superuser, Just add sudo to this command:

    sudo xattr -d -r com.apple.quarantine /Applications/VOX.app

    It will ask you to enter the user password.

    Please let me know how it goes!

  7. Support Staff 7 Posted by VOX Developers on 03 May, 2017 10:07 AM

    VOX Developers's Avatar

    Hi Scott,
    Please describe your issue in details. This thread is about LOOP agent getting quarantined by Mac OS after some updates, so it's not starting with VOX app.
    Your issue seems different. Please give provide more info and some screenshots also might be helpful. Thank you!

  8. 8 Posted by charliekim.com on 03 May, 2017 10:17 AM

    charliekim.com's Avatar

    Thanks for prompt reply.
    However, loop still fails to launch while the terminal session seems fine finally.

  9. Support Staff 9 Posted by VOX Developers on 03 May, 2017 10:30 AM

    VOX Developers's Avatar

    This three command should definitely solve the problem...
    Let's start over to make sure that everything was done right

    1. Quit the VOX app (COMMAND+Q). It's important!
    2. Run this two commands in terminal one-by-one. (second command might take up to 1 minute, just wait for a while)

    launchctl remove com.coppertino.VOXCloud

    /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -r -domain local -domain system -domain user

    3.Then run this third command with sudo

    sudo xattr -d -r com.apple.quarantine /Applications/VOX.app

    4.Open VOX and try to sign into LOOP.
    LOOP agent should appear on your menubar (little round circle).
    Take a screenshot of LOOP tab in VOX app.

  10. 10 Posted by charliekim.com on 03 May, 2017 01:41 PM

    charliekim.com's Avatar

    Followed as mentioned.
    The Loop icon on the menu bar appears about 2-3 seconds and VOX pops “Oops… There was a problem,” and the loop icon disappears.
    It repeats.

  11. Support Staff 11 Posted by VOX Developers on 09 May, 2017 04:28 PM

    VOX Developers's Avatar

    Hello,
    If Loop is starting for few seconds - it's not in quarantine. Puzzling...

    1.Please disable this checkbox, Quit the VOX app, remove it using CleanMyMac (or any similar program) and install again from AppStore.

    2.Run it and try to sign into LOOP.

  12. Support Staff 12 Posted by VOX Developers on 09 May, 2017 04:31 PM

    VOX Developers's Avatar

    Screenshot

  13. 13 Posted by charliekim.com on 10 May, 2017 03:37 PM

    charliekim.com's Avatar

    Thanks for still helping me.
    After following the procedure, it behaves a lit different.
    At first, it repeats ‘loading’ and ‘Oops’ in 2-3 seconds timing.
    However, one or two times, ‘loading’ session keeps quite a long time about tens of minutes.
    At the duration, loop even uploaded a few music files from my ‘observing music fold.’
    But at the time of writing this email, it toggles between ‘loading…’ and ‘Oops…'

  14. Support Staff 14 Posted by VOX Developers on 12 May, 2017 10:35 AM

    VOX Developers's Avatar

    What can I say, software can be tough... But are not gonna give up!
    Let's try next

    Quit the VOX app (COMMAND+Q). It's important!

    Run this two commands in terminal :
    launchctl remove com.coppertino.VOXCloud

    /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -r -domain local -domain system -domain user

    Open ~/Library/Containers/ in finder (You can press Command+G and paste it there) remove folder com.coppertino.VOXCloud and empty trash.

    Run this last command in terminal: killall -SIGTERM cfprefsd

    Open VOX and try to sign into LOOP.

    Looking forward to your reply!

  15. 15 Posted by charliekim.com on 12 May, 2017 11:12 AM

    charliekim.com's Avatar

    Much Thanks to you, VOX team.

    Finally it works.

    The difference is that when I login to loop, Safari opens and the login forwards me to VOX while it used to open Loop web page instead before where beautiful woman is on the background.

    Here is the working screen. ^^

    Many many thanks again for your efforts.

    Best Wishes,
    Charlie

  16. Support Staff 16 Posted by VOX Developers on 12 May, 2017 02:18 PM

    VOX Developers's Avatar

    Charlie,
    I'm so glad that it worked! It took more time because I was assuming that CleanMyMac will remove that folder, but it not....
    Thanks for your patience. We'll make some improvements based on this case.
    Thanks for using our app and have a great day/night!

  17. VOX Developers closed this discussion on 12 May, 2017 02:18 PM.

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