VOX Mac cannot make a connection to loop

Anonymous · 2017-04-18 14:54:59 UTC

It's been okay for a long time but after some update, I guess, it cannot make a connection to loop.
It says "Oops... There was a problem, Loop is unavailable now."
However, VOX on my another Mac works fine.
How can I fix it?? Reinstall VOX seems not working.

VOX_Support_Team · 2017-04-26 12:28:05 UTC

Hello,
Thanks for using our app!
Close VOX and run this three commands in terminal one-by-one. (second command might take up to 1 minute, just wait for a while)

launchctl remove com.coppertino.VOXCloud
/System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -r -domain local -domain system -domain user
xattr -d -r com.apple.quarantine /Applications/VOX.app

Please let me know how it goes!

Anonymous · 2017-04-29 03:41:13 UTC

Dear VOX,

It is still not working.
Following is the terminal session log showing error at the third command.
What else can I try to get it be solved?

Regards,
Charlie

Last login: Sat Apr 29 09:52:03 on console
www:~ kim$ cd /System
www:System kim$ ls
Library
www:System kim$ launchctl remove com.coppertino.VOXCloud
www:System kim$ /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -r -domain local -domain system -domain user
www:System kim$ xattr -d -r com.apple.quarantine /Users/superhero/Desktop/vox_test_before_release/VOX.app
xattr: No such file: /Users/superhero/Desktop/vox_test_before_release/VOX.app
www:System kim$ xattr -d -r com.apple.quarantine /Users/superhero/Desktop/vox_test_before_release/VOX.app
xattr: No such file: /Users/superhero/Desktop/vox_test_before_release/VOX.app
www:System kim$ cd /Applications
www:Applications kim$ ls
ALZip.app Microsoft Word.app
Acorn.app Mission Control.app
Adobe Motion.app
Aimersoft Video Converter Ultimate.app Movist.app
Amazon Drive.app NLiveCast.app
Android File Transfer.app Notes.app
Aperture.app Numbers.app
App Store.app OmniFocus.app
Automator.app OmniGraffle.app
Autopano Giga 4.0.app OmniOutliner.app
Bigasoft Audio Converter.localized OmniPlan.app
BitTorrent.app OneDrive.app
Box Sync.app PDF Merge Super.app
Calculator.app PDFloat.app
Calendar.app Pages.app
Canon P-215 Photo Booth.app
Chess.app Photos.app
CleanMyDrive 2.app Plex Media Server.app
CleanMyMac 3.app Pocket.app
Contacts.app Preview.app
Convrt.app QuickTime Player.app
Cracks Quip.app
DVD Player.app Reminders.app
Dashboard.app Safari.app
Dictionary.app Siri.app
Disk Drill.app Smi↔Srt
Dropbox.app Sound Forge Pro.app
Epson Software Stickies.app
Evernote.app System Preferences.app
FaceTime.app Tagr.app
Final Cut Pro.app TextEdit.app
Firefox.app Time Machine.app
Flux.app Toast 11 Titanium
Font Book.app Translate Tab.app
Garmin Express.app TriTag.app
Google Drive.app Trim Enabler.app
Google Earth Pro.app Utilities
Grammarly.app VMware Fusion.app
HwpMac2014VIEWER.app VOX.app
Igor Pro 6.3 Folder VyprVPN.app
Image Capture.app Weather Live Free.app
Informant.app Winclone.app
Intego Window Tidy.app
Keynote.app XLD.app
Kindle.app calibre.app
KindleDRMRemoval.app iA Writer.app
Launchpad.app iBooks.app
Mail.app iFoto Stitcher.app
Maps.app iFrame Pro.app
Memoir.app iPhoto.app
Memory Clean 2.app iTunes.app
Memory Clean.app iWeb.app
Messages.app iWork '09
Microsoft Excel.app videoplayer.log
Microsoft PowerPoint.app
www:Applications kim$ xattr -d -r com.apple.quarantine VOX.app
xattr: No such file: VOX.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Frameworks/DevMateIssuesReporter.framework/Versions/A/Resources/pt.lproj
xattr: No such file: VOX.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Autoupdate.app/Contents/Resources/pt.lproj
xattr: No such file: VOX.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/pt.lproj
xattr: No such file: VOX.app/Contents/Frameworks/DevMateKit.framework/Versions/A/XPCServices/com.devmate.UpdateInstaller.xpc/Contents/Resources/pt.lproj
www:Applications kim$ exit
logout
Saving session...
...copying shared history... ...saving history...truncating history files... ...completed. Deleting expired sessions...none found.

VOX_Support_Team · 2017-05-01 11:38:53 UTC

Discussion was merged with "re-vox-mac-cannot-make-a-connection-to-loop-vox-for-mac-tech-support-5112".

VOX_Support_Team · 2017-05-01 11:40:41 UTC

Command was entered incorrectly.
Please read this article, carefully copy and paste commands into terminal and let us know how it goes

http://support.coppertino.com/kb/loop-for-vox/cant-sign-in-to-loop

Anonymous · 2017-05-02 17:48:05 UTC

I am struggling with the same issue. It have tried the commands several times and it will often fix the problem for a few albums but then it freezes again. It s very frustrating trying to load a large library.

Anonymous · 2017-05-03 03:45:58 UTC

Hi,

First try, not working.
Delete VOX using CleanMyMac,
(previous VOX was webpage download) New VOX install from Apple App Store.
Same condition..

Try again and got following terminal logs. Somethings get different now...

Last login: Wed May 3 12:22:58 on ttys000
www:~ kim$ launchctl remove com.coppertino.VOXCloud
www:~ kim$ xattr -d -r com.apple.quarantine /Applications/VOX.app
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/_CodeSignature/CodeResources'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/_CodeSignature'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/_MASReceipt/receipt'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/_MASReceipt'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Growl'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Headers'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Resources'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/_CodeSignature/CodeResources'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/_CodeSignature'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/Growl'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/Headers/Growl.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/Headers/GrowlApplicationBridge.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/Headers/GrowlDefines.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/Headers'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/Resources/Info.plist'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A/Resources'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/A'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions/Current'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework/Versions'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/Growl.framework'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Headers'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/HockeySDK'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Modules'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Resources'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/_CodeSignature/CodeResources'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/_CodeSignature'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITCrashDetails.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITCrashExceptionApplication.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITCrashManager.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITCrashManagerDelegate.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITCrashMetaData.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITFeedbackManager.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITFeedbackWindowController.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITHockeyAttachment.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITHockeyBaseManager.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITHockeyManager.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITHockeyManagerDelegate.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/BITSystemProfile.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers/HockeySDK.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Headers'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Modules/module.modulemap'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Modules'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/BITCrashReportUI.nib'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/BITFeedbackWindowController.nib'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/de.lproj/HockeySDK.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/de.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/en.lproj/HockeySDK.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/en.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/fi.lproj/HockeySDK.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/fi.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/fr.lproj/HockeySDK.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/fr.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/Info.plist'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/it.lproj/HockeySDK.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/it.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/ja.lproj/HockeySDK.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/ja.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/nb.lproj/HockeySDK.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/nb.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/sv.lproj/HockeySDK.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources/sv.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A/Resources'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/A'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions/Current'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework/Versions'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/HockeySDK.framework'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Headers'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Resources'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/ShortcutRecorder'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/_CodeSignature/CodeResources'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/_CodeSignature'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Headers/ShortcutRecorder.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Headers/SRCommon.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Headers/SRKeyCodeTransformer.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Headers/SRRecorderCell.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Headers/SRRecorderControl.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Headers/SRValidator.h'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Headers'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ca.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ca.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/cs.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/cs.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/da.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/da.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/de.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/de.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/el.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/el.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/en.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/en.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/es-MX.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/es-MX.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/es.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/es.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/fr.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/fr.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/Info.plist'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/it.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/it.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ja.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ja.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ko.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ko.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/nb.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/nb.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/nl.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/nl.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/pl.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/pl.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/pt-BR.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/pt-BR.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/pt-PT.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/pt-PT.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/pt.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/pt.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ro.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ro.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ru.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/ru.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/sk.lproj/ShortcutRecorder.strings'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/sk.lproj'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/SRRemoveShortcut.tif'
xattr: [Errno 13] Permission denied: '/Applications/VOX.app/Contents/Frameworks/ShortcutRecorder.framework/Versions/A/Resources/SRRemoveShortcutPressed.tif'
xattr: [Errno 13] Permissi (truncated)

VOX_Support_Team · 2017-05-03 10:03:37 UTC

It seems like you don't have sufficient permissions. Try under superuser, Just add sudo to this command:

sudo xattr -d -r com.apple.quarantine /Applications/VOX.app

It will ask you to enter the user password.

Please let me know how it goes!

VOX_Support_Team · 2017-05-03 10:07:22 UTC

Hi Scott,
Please describe your issue in details. This thread is about LOOP agent getting quarantined by Mac OS after some updates, so it's not starting with VOX app.
Your issue seems different. Please give provide more info and some screenshots also might be helpful. Thank you!

Anonymous · 2017-05-03 10:17:56 UTC

Thanks for prompt reply.
However, loop still fails to launch while the terminal session seems fine finally.

VOX_Support_Team · 2017-05-03 10:30:03 UTC

This three command should definitely solve the problem...
Let's start over to make sure that everything was done right

Quit the VOX app (COMMAND+Q). It's important!
Run this two commands in terminal one-by-one. (second command might take up to 1 minute, just wait for a while)

launchctl remove com.coppertino.VOXCloud

/System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -r -domain local -domain system -domain user

3.Then run this third command with sudo

sudo xattr -d -r com.apple.quarantine /Applications/VOX.app

4.Open VOX and try to sign into LOOP.
LOOP agent should appear on your menubar (little round circle).
Take a screenshot of LOOP tab in VOX app.

Anonymous · 2017-05-03 13:41:59 UTC

Followed as mentioned.
The Loop icon on the menu bar appears about 2-3 seconds and VOX pops “Oops… There was a problem,” and the loop icon disappears.
It repeats.

VOX_Support_Team · 2017-05-09 16:28:59 UTC

Hello,
If Loop is starting for few seconds - it's not in quarantine. Puzzling...

1.Please disable this checkbox, Quit the VOX app, remove it using CleanMyMac (or any similar program) and install again from AppStore.

2.Run it and try to sign into LOOP.

VOX_Support_Team · 2017-05-09 16:31:34 UTC

Screenshot

2017-05-09_19-26-44.jpg?AWSAccessKeyId=AKIAISVUXXOK32ATONEQ&Expires=1835497616&Signature=bxaenBevq9%2FU%2B6J0u7CsJF4RcPU%3D480x678

Anonymous · 2017-05-10 15:37:41 UTC

Thanks for still helping me.
After following the procedure, it behaves a lit different.
At first, it repeats ‘loading’ and ‘Oops’ in 2-3 seconds timing.
However, one or two times, ‘loading’ session keeps quite a long time about tens of minutes.
At the duration, loop even uploaded a few music files from my ‘observing music fold.’
But at the time of writing this email, it toggles between ‘loading…’ and ‘Oops…'

VOX_Support_Team · 2017-05-12 10:35:26 UTC

What can I say, software can be tough... But are not gonna give up!
Let's try next

Quit the VOX app (COMMAND+Q). It's important!

Run this two commands in terminal :
launchctl remove com.coppertino.VOXCloud

/System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -r -domain local -domain system -domain user

Open ~/Library/Containers/ in finder (You can press Command+G and paste it there) remove folder com.coppertino.VOXCloud and empty trash.

Run this last command in terminal: killall -SIGTERM cfprefsd

Open VOX and try to sign into LOOP.

Looking forward to your reply!

Anonymous · 2017-05-12 11:12:58 UTC

Much Thanks to you, VOX team.

Finally it works.

The difference is that when I login to loop, Safari opens and the login forwards me to VOX while it used to open Loop web page instead before where beautiful woman is on the background.

Here is the working screen. ^^

Many many thanks again for your efforts.

Best Wishes,
Charlie

VOX_Support_Team · 2017-05-12 14:18:26 UTC

Charlie,
I'm so glad that it worked! It took more time because I was assuming that CleanMyMac will remove that folder, but it not....
Thanks for your patience. We'll make some improvements based on this case.
Thanks for using our app and have a great day/night!

VOX_Support_Team · 2018-03-01 16:27:41 UTC