Loop Library no longer updating despite files uploading all day

Josh's Avatar

Josh

16 Mar, 2017 10:18 AM

My track count and library size is no longer increasing in size, despite my Vox app uploading all day long. My Loop library on my iphone is also no longer updating, no new albums are appearing. Any help would be much appreciated. If this can't be fixed I'll sadly have to unsubscribe. I love the concept in theory but the product isn't functional for me at the moment.

  1. Support Staff 1 Posted by VOX Developers on 16 Mar, 2017 03:15 PM

    VOX Developers's Avatar

    Hello Josh,
    Thank you for using our app.

    RE: "despite my Vox app uploading all day long. "
    Please specify how you determine that it's uploading? Can you see any progress? Could you take a screencast video for us?

    Also pease specify are you uploading from a local drive, or some kind of external/network drive?

    Thank you!

  2. 2 Posted by Chris on 17 Mar, 2017 06:23 PM

    Chris's Avatar

    I am having a similar issue and have been uploading from my iTunes library (which in turn is pulling from an external hard drive)

  3. 3 Posted by Josh McGuffie on 17 Mar, 2017 09:26 PM

    Josh McGuffie's Avatar

    Hi Chris

    I fixed it by signing out of Loop in the app. Closing it and signing in again. Might be worth a shot?

    Cheers

    Josh

    Sent from my iPhone

  4. 4 Posted by Chris Berseth on 18 Mar, 2017 06:05 PM

    Chris Berseth's Avatar

    Thanks! I'll try that

    Sent from my iPhone

    On Mar 17, 2017, at 4:26 PM, Josh McGuffie <[email blocked]<mailto:[email blocked]>> wrote:

  5. VOX Developers closed this discussion on 21 Mar, 2017 03:20 PM.

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