Vox is not uploading to Loop

Chris King's Avatar

Chris King

20 Oct, 2016 10:39 AM

I'm having trouble getting VOx to upload files to Loop. I'm on OSX Sierra. Have attched a screen grab.

Thanks,

Chris

  1. Support Staff 1 Posted by VOX Developers on 20 Oct, 2016 11:11 AM

    VOX Developers's Avatar

    Hello Chris,
    Thank You for reaching out.
    Please Log Out and Log back In to LOOP and try again.
    Can's see any attachment..
    Looking forward to Your reply!

  2. 2 Posted by Chris King on 20 Oct, 2016 12:13 PM

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    Hi,

    I've tried logging out and into Loop, but still no joy.

    Hope the attachment works this time.

    Chris

  3. 3 Posted by gbandy on 20 Oct, 2016 01:35 PM

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    Same problem here. Can't upload anything via browser interface or Loop app.

  4. Support Staff 4 Posted by VOX Developers on 20 Oct, 2016 02:31 PM

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    Yes, thank You.The screenshot is here.
    What type of files are these? They may be an unsupported format or insufficient right. Please send us a sample file. Where are they located ?

  5. 5 Posted by gbandy on 20 Oct, 2016 02:49 PM

    gbandy's Avatar

    Replied via email but I'll reply here as well. They are FLAC files from the same hard drive I upload all of my files from. Also tried Apple Lossless from another hard drive. Still no luck. Now I'm getting a message that says "There was a problem with your uploaded files. Please fix the problem and upload the file again. 12_After-Hours.flac (9.1 MB) has contents that are not what they are reported to be

  6. Support Staff 6 Posted by VOX Developers on 20 Oct, 2016 02:58 PM

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    http://dropmefiles.com
    Try to upload them to this file server and send a link.
    Thank You.

  7. 7 Posted by Chris King on 20 Oct, 2016 03:01 PM

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    Hi,

    I’ll try dropping some files now - they are flac 96k

    thanks,

    Chris

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    Sent with Airmail

  8. 8 Posted by mail.raoul on 20 Oct, 2016 03:02 PM

    mail.raoul's Avatar
    Сервис обмена файлами
    Files for you were sent to DropMeFiles
    Chris King
    загрузил для вас файлы на DropMeFiles

    Files/Total Size
    2 файла, 93.7 Мб




    Download link
    Ссылка для скачивания:  dropmefiles.com/BkX7j




    The link will expire on
    Срок действия ссылки до:  27.10.2016 18:01


    Интернет | Телевидение | Телефония | Видеонаблюдение
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  9. 9 Posted by gbandy on 20 Oct, 2016 03:17 PM

    gbandy's Avatar
    Сервис обмена файлами
    Files for you were sent to DropMeFiles
    [email blocked]
    загрузил для вас файлы на DropMeFiles

    Files/Total Size
    1 файл, 24 Мб




    Download link
    Ссылка для скачивания:  dropmefiles.com/cyTOV




    The link will expire on
    Срок действия ссылки до:  27.10.2016 18:16


    Интернет | Телевидение | Телефония | Видеонаблюдение
    Интернет-провайдер ИнетКом
  10. 10 Posted by gbandy on 20 Oct, 2016 03:17 PM

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    Okay, just uploaded a file to the server and sent it to [email blocked]

  11. 11 Posted by gbandy on 20 Oct, 2016 03:24 PM

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    The files you sent me would not upload either

    Gary Bandy

  12. 12 Posted by gbandy on 20 Oct, 2016 04:26 PM

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    The files you sent me would not upload either.

  13. 13 Posted by gbandy on 20 Oct, 2016 05:08 PM

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    Did you receive the files I uploaded to your server?

    Gary Bandy

  14. 14 Posted by gbandy on 20 Oct, 2016 06:34 PM

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    Any luck? I’ve tried everything I can think of. Rebooted. Reset the router. Logged off and back on (multiple times). Any other suggestions?

    Gary Bandy

    Former TV Guy
    [email blocked]

  15. Support Staff 15 Posted by VOX Developers on 21 Oct, 2016 09:58 AM

    VOX Developers's Avatar

    Thank You for the information.
    Same situation here with these files. Need more time to examine files.

  16. Support Staff 16 Posted by VOX Developers on 21 Oct, 2016 10:17 AM

    VOX Developers's Avatar

    Try to sign out from LOOP, sign in again and try to upload them again.
    Looking forward to Your reply!

  17. 17 Posted by Chris King on 21 Oct, 2016 11:51 AM

    Chris King's Avatar

    Its working now - thank you for your help.

    Chris

    -- 
    Chris King
    Sent with Airmail

  18. 18 Posted by gbandy on 21 Oct, 2016 01:35 PM

    gbandy's Avatar
  19. Support Staff 19 Posted by VOX Developers on 21 Oct, 2016 03:12 PM

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    No, it was not Your fault. it was a temporary error on our side and it fixed no. Thank You and sorry for the inconvenience.
    Have a great day!

  20. VOX Developers closed this discussion on 21 Oct, 2016 03:12 PM.

  21. mail.raoul re-opened this discussion on 27 Oct, 2016 04:00 AM

  22. 20 Posted by mail.raoul on 27 Oct, 2016 04:00 AM

    mail.raoul's Avatar
    Сервис обмена файлами




    Your files are still not downloaded
    Файлы, отправленные для вас от
    [email blocked]
    по ссылке  dropmefiles.com/cyTOV
    будут удалены через 12 часов,
    однако вы их еще не скачали




    The link will expire on
    Срок действия ссылки до:  27.10.2016 18:16





    Thanks for using DropMeFiles
    Спасибо за использование нашего ресурса


    Интернет | Телевидение | Телефония | Видеонаблюдение
    Интернет-провайдер ИнетКом
  23. Support Staff 21 Posted by VOX Developers on 27 Oct, 2016 10:04 AM

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    mail.raoul,
    How can I help You?

  24. 22 Posted by gbandy on 27 Oct, 2016 01:22 PM

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    I believe the folks at VOX got it fixed. Seems to be working fine now.

    Thank you,
    Gary Bandy

  25. VOX Developers closed this discussion on 27 Oct, 2016 02:29 PM.

  26. gbandy re-opened this discussion on 01 Nov, 2016 02:52 PM

  27. 23 Posted by gbandy on 01 Nov, 2016 02:52 PM

    gbandy's Avatar

    Hello…

    Sorry to tell you I’m having the same issues I was a couple of week or two ago where I can’t get my LOOP files to upload.

    Could you please check on this for me?

    Thank you,
    Gary Bandy

    Former TV Guy
    [email blocked]

  28. 24 Posted by gbandy on 01 Nov, 2016 04:36 PM

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    Now I have no music available on my desktop VOX at all.

  29. Support Staff 25 Posted by VOX Developers on 01 Nov, 2016 05:03 PM

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    Hello Gary,
    Have You tried restarting the app? If it not helps, Sign out from LOOP and Sign in again.
    Looking forward to Your reply!

  30. 26 Posted by gbandy on 01 Nov, 2016 05:11 PM

    gbandy's Avatar

    Tried all of those multiple times. Even tried uploading via web interface with no luck.

    Gary Bandy

  31. 27 Posted by gbandy on 01 Nov, 2016 05:23 PM

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    This was exactly what was happening about three weeks ago and you guys did something on your end to correct it.

    Gary Bandy

  32. 28 Posted by Leon Rees on 01 Nov, 2016 06:51 PM

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    Same issue here with 24/96 FLACs

  33. 29 Posted by gbandy on 01 Nov, 2016 09:05 PM

    gbandy's Avatar

    Still not able to upload any tracks after restarting the app, signing in and out of LOOP over and over.

    Any other suggestions?
    Gary Bandy

  34. Support Staff 30 Posted by VOX Developers on 02 Nov, 2016 03:17 PM

    VOX Developers's Avatar

    Hello,
    Thank You for Your report. We are fixing that. Will write You soon.
    Thank for Your patience.

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