Vox is not uploading to Loop

Chris King's Avatar

Chris King

20 Oct, 2016 10:39 AM

I'm having trouble getting VOx to upload files to Loop. I'm on OSX Sierra. Have attched a screen grab.

Thanks,

Chris

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  1. 31 Posted by gbandy on 02 Nov, 2016 03:56 PM

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    It appears to be working now. Again, please let me know if I did something wrong.

    Thank you,
    Gary Bandy

  2. Support Staff 32 Posted by VOX Developers on 02 Nov, 2016 05:05 PM

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    Great!
    Sorry for the inconvenience and have a great day/night!

  3. VOX Developers closed this discussion on 02 Nov, 2016 05:05 PM.

  4. gbandy re-opened this discussion on 28 Nov, 2016 10:02 PM

  5. 33 Posted by gbandy on 28 Nov, 2016 10:02 PM

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    Had this problem a few weeks ago… I’m not able to upload any music to my Loop database, either through the VOX app or through the Safari interface.

    Thank you,
    Gary Bandy

  6. 34 Posted by gbandy on 29 Nov, 2016 01:48 AM

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    Still not able to upload any files. This seems like something that occurs every three weeks or so.

  7. 35 Posted by jaygresham108 on 29 Nov, 2016 05:56 AM

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    I can't upload files either. Tried on a couple wi-fi networks. This is the first time I've encountered this problem.

  8. 36 Posted by evie on 29 Nov, 2016 07:35 AM

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    I have the same problem. I get the error "Failed to upload 84 files" Some tracks have failed to upload. Do you want to retry or remove them from Media Library?

    I have tried logging out, restarting the app and restarting my computer.

  9. 37 Posted by jaygresham108 on 29 Nov, 2016 07:57 PM

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    My problem uploading files has been solved. All is proceeding normally.

    Thanks guys!

  10. 38 Posted by gbandy on 29 Nov, 2016 08:43 PM

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    Yeah... I don't know what happened but (at the risk of tempting fate) uploading seems to be occurring right now.

  11. 39 Posted by evie on 29 Nov, 2016 09:36 PM

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    I've tried everything and I am still getting the same error

  12. 40 Posted by evie on 30 Nov, 2016 02:59 AM

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    Update, I clicked "Remove" from media library instead of "Retry" and then I was able to choose a folder to add files to Loop.

    Now the uploading is working (on a subset of my tracks) but I am going to wait to see about adding the entire (rather large) folder.

  13. 41 Posted by evie on 30 Nov, 2016 09:52 AM

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    I just uploaded a small subset of my tracks, and it uploaded for a while but ended in "Failed to upload 4 files". I get the impression there is a small set of files that are getting stuck in the upload. Is there a way to determine which files are getting stuck? The solution so far is to "Remove" the offending files from the media library and then add back a smaller subset of folders which don't include those files.

    Still, I have no idea which individual files are problematic, only that there are about 84 of them in my collection :-(

  14. Support Staff 42 Posted by VOX Developers on 05 Dec, 2016 04:14 PM

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    Hello,
    Sorry for the late answer.
    Please sign out from LOOP, sing in again and let us know if issue persists.
    Thank You!

  15. VOX Developers closed this discussion on 05 Dec, 2016 04:14 PM.

  16. gbandy re-opened this discussion on 05 Dec, 2016 05:13 PM

  17. 43 Posted by gbandy on 05 Dec, 2016 05:13 PM

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  18. VOX Developers closed this discussion on 07 Dec, 2016 04:17 PM.

  19. gbandy re-opened this discussion on 26 Dec, 2016 12:58 AM

  20. 44 Posted by gbandy on 26 Dec, 2016 12:58 AM

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    This happens just about every four weeks to one month… I’m again unable to upload tracks to Loop. Just started this evening (12/25/2016).

    Gary Bandy

    Former TV Guy
    [email blocked]

     <http://www.facebook.com/gary.bandy.5> <http://www.facebook.com/gary.bandy.5> <http://www.facebook.com/gary.bandy.5> <http://www.facebook.com/gary.bandy.5>  <http://www.facebook.com/gary.bandy.5> <https://twitter.com/garybandy>
     <https://twitter.com/garybandy>

  21. 45 Posted by houstonford on 26 Dec, 2016 03:51 AM

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    Hello I'm having the same issue. Unable to upload any tracks. I've signed in/out and even restarted. Please help!@

  22. 46 Posted by gary on 26 Dec, 2016 04:17 AM

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    happening for me too. both app and web site :(

  23. 47 Posted by motor313 on 26 Dec, 2016 09:53 AM

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    I am having the same problems. Uploading to loop is impossible. This occurred after updating to 2.8.10 (2891.1). Mac OS 10.12.2.

  24. 48 Posted by budscrapper on 26 Dec, 2016 10:32 AM

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    I a also having issues with up loading to vox through both the app and the website. Ive tried the suggested restarts, login/logouts, multi browsers... still buggy software.

  25. 49 Posted by Adrian on 26 Dec, 2016 11:47 AM

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    Hi there,

    My account have also recently encountered this problem.

    I noticed that the Vox app has some problems syncing with the server though. It seems to be attempting to sync to server and parse tracks continuously. Playback has no problems but just can't upload new files.

  26. Support Staff 50 Posted by VOX Developers on 26 Dec, 2016 12:53 PM

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    Hello,
    Error occurred while publishing updates on a server side. All should work fine by now.
    Retry button should just continue uploading like nothing happened.
    We apologize for the inconvenience caused.

  27. 51 Posted by gbandy on 09 Feb, 2018 03:22 PM

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    Sirs,

    All morning, when I’ve attempted to access Vox Cloud through my VOX Mac app, I continually get the following message:

    “Oops… There was a problem VOX Cloud is unavailable now."

    Is this something I’m doing incorrectly?

    Thank you,
    Gary Bandy

    Former TV Guy
    [email blocked]

     <http://www.facebook.com/gary.bandy.5> <http://www.facebook.com/gary.bandy.5> <http://www.facebook.com/gary.bandy.5> <http://www.facebook.com/gary.bandy.5>  <http://www.facebook.com/gary.bandy.5> <https://twitter.com/garybandy>

  28. Support Staff 52 Posted by VOX Developers on 09 Feb, 2018 04:21 PM

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    Hi there! Please reach our support in direct: https://vox.rocks/support

    Sure they will help you to figure it out.

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