Displaying album covers

Sergey's Avatar


21 Sep, 2016 12:23 PM

I have a problem with displaying album covers under the loop tab. Right after loading, all the covers are missing, to make them appear I have to go to every single artist.

  1. Support Staff 1 Posted by VOX Developers on 21 Sep, 2016 02:43 PM

    VOX Developers's Avatar

    Hello Sergey,
    Thank You for reaching out.
    Can You please tell, the problem appears every time, after restarting the app?
    Does it appear in Album View?

  2. 2 Posted by Siarhei Saskave... on 21 Sep, 2016 04:16 PM

    Siarhei Saskavets's Avatar

    yep, it appears every time after restarting the app
    and it only appeals to artist view

  3. Support Staff 3 Posted by VOX Developers on 22 Sep, 2016 02:44 PM

    VOX Developers's Avatar

    Thank You for Your report.
    We will investigate and fix that.

  4. VOX Developers closed this discussion on 22 Sep, 2016 02:44 PM.

  5. Sergey re-opened this discussion on 20 Jan, 2017 03:46 PM

  6. 4 Posted by Sergey on 20 Jan, 2017 03:46 PM

    Sergey's Avatar

    Just letting you know that the problem still exists, and for now it's the most disturbing issue while using the player

  7. 5 Posted by Dillon on 23 Jan, 2017 06:29 AM

    Dillon's Avatar

    No clue if this will help, but have you tried clearing the artwork cache?

    Edit > Clear Artworks Cache

  8. 6 Posted by Sergey on 23 Jan, 2017 08:55 AM

    Sergey's Avatar

    Yep, still nothing :(

  9. 7 Posted by Peter on 20 Mar, 2017 02:32 PM

    Peter's Avatar

    I am very disappointed to see this VERY crucial problem is not solved after six months. For me, this problem appeared right at the start. As long as this problem remains, the Mac OS software does not work - in my mindset.

    The first screenshot is displayed when I start Vox on OSX. Even if I wait for hours, the album covers does not appear. In the second screenshot two album covers have appeared because I have clicked on respective artist.

    I have tested booth the Appstore version and the current download at vox.rocks

    Please give me some hope this will be fixed.

  10. 8 Posted by andrey.demidov on 15 Apr, 2017 09:26 AM

    andrey.demidov's Avatar

    I have the same issue on Mac.

  11. 9 Posted by Peter on 20 Apr, 2017 12:08 PM

    Peter's Avatar

    No hope, no life :(

  12. 10 Posted by Ethan on 26 Apr, 2017 01:33 AM

    Ethan's Avatar

    Such a bummer. On a mac the album art is not shown until you click into the artist. This should be addressed soon. Otherwise great product.

  13. 11 Posted by Peter on 26 Apr, 2017 05:32 PM

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    Just checkin in - I do want to say I am very satisfied with the service despite this.

  14. Support Staff 12 Posted by VOX Developers on 27 Apr, 2017 01:01 PM

    VOX Developers's Avatar

    Hello Peter,
    Thanks for keeping in touch.
    Unfortunately, it reached the point, when a duct tape is not a solution already... We need to redo this functionality from scratch, to make it same as on iOS.
    Everything, that needs more than a week to implement goes to long queue of tasks...
    We want to apologize for this bug to all our customers, who been waiting all this time for a fix. We hope for understanding.

    and whole VOX team.

  15. 13 Posted by Peter on 27 Apr, 2017 01:06 PM

    Peter's Avatar

    Thank you for the honest answer. That's all I need :)

  16. 14 Posted by Ethan Buller on 28 Apr, 2017 09:51 PM

    Ethan Buller's Avatar

    Also, I noticed the name is still the same (all lowercase) on the phone app. Desktop is correct now. Thanks!

        On Thursday, April 27, 2017 9:02 AM, VOX Developers <[email blocked]> wrote:

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  17. 15 Posted by paulo.abreu on 30 Nov, 2017 03:36 PM

    paulo.abreu's Avatar

    Do you have any ETA about this issue? Its really annoying, I'm forced to sort by Album, because every-time I restart the app I loose all my covers.

  18. 16 Posted by Sergey on 13 Dec, 2017 06:03 PM

    Sergey's Avatar

    Yeah, it’s kinda disappointing that such a major bug haven’t been fixed yet

  19. Support Staff 17 Posted by VOX Developers on 14 Dec, 2017 03:42 PM

    VOX Developers's Avatar

    Hi Guys!

    We are sorry for this inconvenience, we already implemented a major fix to the Artworks of the albums in Album view.

    If someone is still facing the loss of the Album Artwork in Album view, please contact our tech. support in direct: https://vox.rocks/support
    We will collect information and help you individually!

    Reg. the Artworks in Album view, the problem is solved on iOS devices, but still pending on macOS devices.

    We are working on the solution, sorry for temporary inconveniences.

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