Displaying album covers

Sergey's Avatar


21 Sep, 2016 12:23 PM

I have a problem with displaying album covers under the loop tab. Right after loading, all the covers are missing, to make them appear I have to go to every single artist.

  1. Support Staff 1 Posted by VOX Developers on 21 Sep, 2016 02:43 PM

    VOX Developers's Avatar

    Hello Sergey,
    Thank You for reaching out.
    Can You please tell, the problem appears every time, after restarting the app?
    Does it appear in Album View?

  2. 2 Posted by Siarhei Saskave... on 21 Sep, 2016 04:16 PM

    Siarhei Saskavets's Avatar

    yep, it appears every time after restarting the app
    and it only appeals to artist view

  3. Support Staff 3 Posted by VOX Developers on 22 Sep, 2016 02:44 PM

    VOX Developers's Avatar

    Thank You for Your report.
    We will investigate and fix that.

  4. VOX Developers closed this discussion on 22 Sep, 2016 02:44 PM.

  5. Sergey re-opened this discussion on 20 Jan, 2017 03:46 PM

  6. 4 Posted by Sergey on 20 Jan, 2017 03:46 PM

    Sergey's Avatar

    Just letting you know that the problem still exists, and for now it's the most disturbing issue while using the player

  7. 5 Posted by Dillon on 23 Jan, 2017 06:29 AM

    Dillon's Avatar

    No clue if this will help, but have you tried clearing the artwork cache?

    Edit > Clear Artworks Cache

  8. 6 Posted by Sergey on 23 Jan, 2017 08:55 AM

    Sergey's Avatar

    Yep, still nothing :(

  9. 7 Posted by Peter on 20 Mar, 2017 02:32 PM

    Peter's Avatar

    I am very disappointed to see this VERY crucial problem is not solved after six months. For me, this problem appeared right at the start. As long as this problem remains, the Mac OS software does not work - in my mindset.

    The first screenshot is displayed when I start Vox on OSX. Even if I wait for hours, the album covers does not appear. In the second screenshot two album covers have appeared because I have clicked on respective artist.

    I have tested booth the Appstore version and the current download at vox.rocks

    Please give me some hope this will be fixed.

  10. 8 Posted by andrey.demidov on 15 Apr, 2017 09:26 AM

    andrey.demidov's Avatar

    I have the same issue on Mac.

  11. 9 Posted by Peter on 20 Apr, 2017 12:08 PM

    Peter's Avatar

    No hope, no life :(

  12. 10 Posted by Ethan on 26 Apr, 2017 01:33 AM

    Ethan's Avatar

    Such a bummer. On a mac the album art is not shown until you click into the artist. This should be addressed soon. Otherwise great product.

  13. 11 Posted by Peter on 26 Apr, 2017 05:32 PM

    Peter's Avatar

    Just checkin in - I do want to say I am very satisfied with the service despite this.

  14. Support Staff 12 Posted by VOX Developers on 27 Apr, 2017 01:01 PM

    VOX Developers's Avatar

    Hello Peter,
    Thanks for keeping in touch.
    Unfortunately, it reached the point, when a duct tape is not a solution already... We need to redo this functionality from scratch, to make it same as on iOS.
    Everything, that needs more than a week to implement goes to long queue of tasks...
    We want to apologize for this bug to all our customers, who been waiting all this time for a fix. We hope for understanding.

    and whole VOX team.

  15. 13 Posted by Peter on 27 Apr, 2017 01:06 PM

    Peter's Avatar

    Thank you for the honest answer. That's all I need :)

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Already uploaded files

  • Screen_Capture_on_2016-09-21_at_14-10-35.gif 1.81 MB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac