Error message pop up

Jay Zorn's Avatar

Jay Zorn

09 Feb, 2018 10:25 PM

Starting today I continue to get an error message “VOX Cloud synchronization Error Request Failed: unacceptable content type: text/html (null)

Anyone know what to check to eliminate the issue?

  1. Support Staff 1 Posted by VOX Developers on 11 Feb, 2018 12:33 PM

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    Please indicate if this problem is still pending?

  2. 2 Posted by JOSEPH ZORN III on 11 Feb, 2018 06:55 PM

    JOSEPH ZORN III's Avatar

    The error message is no longer presenting but the streaming issue I also posted persists...skipping and chattering inconsistency

    Sent from the past

  3. Support Staff 3 Posted by VOX Developers on 13 Feb, 2018 11:34 AM

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    Hi there!

    Could you please link me to the issue described or describe it once again here!

  4. 4 Posted by JOSEPH ZORN III on 13 Feb, 2018 03:08 PM

    JOSEPH ZORN III's Avatar

    Streaming FLAC files from your cloud service using the iOS app over Wi-Fi and LTE is not working properly. I have attached a video of the skipping and an image of the Wi-Fi speed test. This error happens more times then not.

    Sent from the past

  5. Support Staff 5 Posted by VOX Developers on 16 Feb, 2018 12:13 PM

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    Hi there!

    As I can see from the video you've sent, the track is loading slower than playback goes. Which is obvious I guess.

    It fully depends on your internet connection speed, as FLAC files are "heavy".

    I suggest checking your internet connection speed with this tool and compare your results with the FLAC files size.
    So it obvious if the problem is an internet connection or not.

    If your internet is a bit slower then needed for FLAC steaming, I suggest downloading your music for offline listening!

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