Error message pop up

Jay Zorn's Avatar

Jay Zorn

09 Feb, 2018 10:25 PM

Starting today I continue to get an error message “VOX Cloud synchronization Error Request Failed: unacceptable content type: text/html (null)

Anyone know what to check to eliminate the issue?

  1. Support Staff 1 Posted by VOX Developers on 11 Feb, 2018 12:33 PM

    VOX Developers's Avatar

    Hi,

    Please indicate if this problem is still pending?

  2. 2 Posted by JOSEPH ZORN III on 11 Feb, 2018 06:55 PM

    JOSEPH ZORN III's Avatar

    The error message is no longer presenting but the streaming issue I also posted persists...skipping and chattering inconsistency

    Sent from the past

  3. Support Staff 3 Posted by VOX Developers on 13 Feb, 2018 11:34 AM

    VOX Developers's Avatar

    Hi there!

    Could you please link me to the issue described or describe it once again here!

  4. 4 Posted by JOSEPH ZORN III on 13 Feb, 2018 03:08 PM

    JOSEPH ZORN III's Avatar

    Streaming FLAC files from your cloud service using the iOS app over Wi-Fi and LTE is not working properly. I have attached a video of the skipping and an image of the Wi-Fi speed test. This error happens more times then not.
     

    Sent from the past

  5. Support Staff 5 Posted by VOX Developers on 16 Feb, 2018 12:13 PM

    VOX Developers's Avatar

    Hi there!

    As I can see from the video you've sent, the track is loading slower than playback goes. Which is obvious I guess.

    It fully depends on your internet connection speed, as FLAC files are "heavy".

    I suggest checking your internet connection speed with this tool https://speedof.me/ and compare your results with the FLAC files size.
    So it obvious if the problem is an internet connection or not.

    If your internet is a bit slower then needed for FLAC steaming, I suggest downloading your music for offline listening!

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