Skipping badly unless on wifi

Bobby R's Avatar

Bobby R

04 Oct, 2017 02:25 PM

Cannot play anything unless on wifi. AT&T 4g LTE, full signal. Other apps work fine. Iphone 6S+ . Terrible skipping.

  1. 1 Posted by soundguy on 04 Oct, 2017 02:51 PM

    soundguy's Avatar

    Bobby, thank You for Your feedback.
    Could You please give more detail, 1) what are You playing (which format), from what service? This would help us greatly.

  2. 2 Posted by Todd Jensen on 04 Oct, 2017 02:53 PM

    Todd Jensen's Avatar

    Radio, SoundCloud, everything. Tried reinstall. Happened on iOS 10 and 11.

    Every time I get in my car I try to use it, 2 different Cara, can’t get it to work unless on wifi.

    I do IT for a living.

    Sent from my iPhone

  3. Support Staff 3 Posted by VOX Developers on 04 Oct, 2017 03:57 PM

    VOX Developers's Avatar

    Hello Bob,
    Please measure your internet speed using this (or any other) tool: http://speedof.me
    Both, Wifi and LTE and attach screenshots here. Thank you!

  4. 4 Posted by Todd Jensen on 04 Oct, 2017 04:05 PM

    Todd Jensen's Avatar

    This is cellular speed

    Sent from my iPhone

  5. Support Staff 5 Posted by VOX Developers on 05 Oct, 2017 11:53 AM

    VOX Developers's Avatar

    In case if all music sources sound choppy, the clue is your internet provider, because different sources cannot work "bad" at the same time. In case of radio and SC - streams are lightweight and should not be choppy in any way. Please contact your cellular internet provider for further help.

  6. VOX Developers closed this discussion on 05 Oct, 2017 11:53 AM.

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