Tags

davidlago's Avatar

davidlago

29 Jun, 2017 06:54 PM

Hello. I am a very organized person when it comes to tags of my songs. I have always used them in my phone, with itunes, car, etc. Everything neat. But something weird happens when I use it in VOX's library.

I recently synced 70 albuns to my iphone and even though I know that the tags are OK, some of them showed me different albuns and the unknown artist tag. The attached files speak for themselves.

The files are healthy and I'm able to play them everywhere, including the MUSIC app (when synced).

I already re-tagged everything, but the behavior continues to happen.

  1. 1 Posted by davidlago on 29 Jun, 2017 07:13 PM

    davidlago's Avatar

    Oh, come on. Don't tell me you can't read "ç, á, ô".

  2. Support Staff 2 Posted by VOX Developers on 30 Jun, 2017 03:02 PM

    VOX Developers's Avatar

    Hello,
    Thanks for using our app!
    Are these two files of unknown artists playable in VOX?
    From which platform are you transferring music to your phone and which methods are you using?

    All supported methods are listed here: http://support.coppertino.com/kb/vox-for-mac/howto-upload-music-to-...

    Looking forward to your reply!

  3. 3 Posted by davidlago on 30 Jun, 2017 03:20 PM

    davidlago's Avatar

    No. Some of them are quite famous, such as King Crimson.

    Some of them were fixed after the clear cache was run.

    I am placing the files from within iTunes, in the the app file sharing. I'm on Windows 10.

    (Offtopic, are there plans to develop an application for Windows?)

    Sent from my iPhone

    On 30 Jun 2017, at 12:02, VOX Developers <[email blocked]<mailto:[email blocked]>> wrote:

  4. Support Staff 4 Posted by VOX Developers on 30 Jun, 2017 03:29 PM

    VOX Developers's Avatar

    It's a known problem with specific symbols (ç, á, ô) transferred from Windows machine. Different platforms handle such files differently. There are no problems with them on Mac or in LOOP cloud. For now, I just can suggest renaming such files.

    Windows version of VOX is not on our map for nearest future.
    Stay tuned!

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