cellular data

Austin's Avatar

Austin

18 Apr, 2017 09:52 AM

Why vox player will use too much cellular data, i just listen local tracks.
I never use any online or steaming services.
I need to turn on airplane mode to avoid vox player using my cellular data.

  1. 1 Posted by soundguy on 19 Apr, 2017 08:30 AM

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    Austin, welcome on VOX support board.

    VOX can still use some data even with offline music, to find artworks, send LastFM scrobble data (if logged in) and crash reports.

  2. 2 Posted by Austin on 19 Apr, 2017 12:16 PM

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    ok, but I just listen music around an hour, VOX use over 300mb cellular data, is this normal? How can I turn it off, I alredy set not allow VOX use data, but still not working.

  3. 3 Posted by soundguy on 21 Apr, 2017 07:49 AM

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    If You disallowed VOX use cellular data - then it will not use it. iOS is strict about this. We've been receiving feedback that usage is too high and are investigating this. Please wait till next update were we hopefully will address the issue, if any.

  4. 4 Posted by soundguy on 24 Apr, 2017 09:06 AM

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    Please if it's possible for You - could You update the app to latest (2.1.8) and check for improvements in cellular data usage?

  5. 5 Posted by Austin on 24 Apr, 2017 01:20 PM

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    I updated to latest version, the problem was fixed, thank you very much~!

  6. 6 Posted by soundguy on 24 Apr, 2017 01:26 PM

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    Thank You and sorry for this inconvenient moment. VOX was desperately continuing attempts to connect to SoundCloud...

    Please notice however that VOX still may use small amount of data to send crash reports and to download missing artworks.

  7. VOX Developers closed this discussion on 25 Apr, 2017 04:05 PM.

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