I feel deceived

HNC's Avatar

HNC

19 Nov, 2017 07:02 AM

I have made purchases from your company, the app, the radio... and I remember you guys asking me for 'support', maybe mentioning some analogy of buying 'a cup of coffee' in the dialog.
I liked the features such as the EQ and Audio Units, and thought it was reasonable enough to make further purchases enriching my experience with the app.
So I did get you guys 'a cup of coffee'.
I thought I could make more use of those features with additional payment... until now.
Supporting you guys got me nowhere, and those features were taken away from me.

I do understand the temptation to implement subscription services.
In fact, it perfectly makes sense for 'services' to have them.
However, for the features that were already there, especially with paid customers, even if the payment is not directly related to those features,
this is not the right way to do it.

  1. 1 Posted by Slaphead on 19 Nov, 2017 08:26 AM

    Slaphead's Avatar

    I agree. I actually bought the App plus the radio, and now everything I'd considered that I'd paid for previously I now have to pay again (OK radio is still there), not only once but on a yearly basis.

    I mean, what content are you guys providing to consider that a subscription service is warranted. Are you providing music content, informational content, any content? NO.

    VOX is now dead, and deleted, so can anybody recommend me an alternative that's just a simple music player that isn't asking me to sign into god knows where and pay more every time I want access a function that I previously had.

  2. 2 Posted by Paul Oranje on 26 Nov, 2017 10:39 AM

    Paul Oranje's Avatar

    This when commercial demands cause the implementation of anti-features.

  3. 3 Posted by loco on 13 Dec, 2017 12:57 PM

    loco's Avatar

    Also very disappointed by the new updates. And I thought Vox made a difference when they just started and that they won't go the usual money-hunger route....

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