Vox Radio iOS App Subscription

Stuart's Avatar

Stuart

17 Mar, 2017 06:28 PM

Downloaded app, was forced to subscribe for 7 free days plus purchase an ongoing subscription. Within 5 mins knew it was not what I was after so in the app went to manage subscription ("Your subscription is Active Manage" and I get a "Cannot Open Page Safari cannot open the page because the address is invalid".

So having agreed, I'm now forced into a non cancellable ongoing monthly subscription for a product I don't want.

I am very very unimpressed and unless I hear something really quickly will be registering my disgust with Apple (and others) You should make sure the "unsubscribe" works!

  1. Support Staff 1 Posted by VOX Developers on 21 Mar, 2017 04:56 PM

    VOX Developers's Avatar

    Hello Stuart,
    Please specify your OS version. Is there any chance you are using Beta iOS? Are you using any ad blocker software? Maybe redirects or cookies are disabled in Safari?

    Please go to "Manage subscriptions" in iTunes and disable it here.

  2. VOX Developers closed this discussion on 21 Mar, 2017 04:56 PM.

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